Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Why TQM Failed in the ’90s: Lessons for Avoiding Lean Implementation...
Some of you reading this might remember the Total Quality Management (TQM) movement of the late 1980s and 1990s. Many would look back and label it a “fad.” As I’ve said about Lean, it’s only a fad to those who are susceptible to fads. As I blogged about in 2006, management is often prone to...
Podcast #252 – Jordan Peck, from MIT to the VA to...
This episode is sponsored by StoreSMART.
My guest for episode #252 is Jordan Peck, a Senior Director in the Center for Performance Improvement at MaineHealth...
I Want to Send Your Hospital or Health System CEO My...
As the 3rd edition of my book Lean Hospitals is starting to ship, I'm having some great conversations with people about the "State of Lean...
This Doctor is Upset About Something, But It Doesn’t Really Sound...
Now, there’s a story written by an emergency medicine physician, Dr. Brad Cotton, that appears in a publication called “Emergency Medicine News” — FIRST PERSON: ‘We Fired Our Hospital’...
The Need for Standardized Work When Ordering Whiskey
Ah, whiskey. I like whiskey. I’m not afraid to say that. I’ve blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. I also have a personal Kaizen story that I need to write about...
My LinkedIn Post on Bad Toast & Bad Management
Previously on LinkedIn, I've written about Kaizen in a wine bar and the need for restaurants to not blame employees for problems. Yesterday, I published my 50th post for their Influencers program: This Restaurant Server Sadly Explains a Widespread Management Problem...
Information Deficits, Visual Indicators, Error Proofing, and Payment Terminals
Gwendolyn Galsworth is a leading thinker and author on Lean and various aspects of "visuality." One thing she talks about in the workplace is "information deficits."
If Your Hospital Wants to “Implement Lean,” You Need to Learn...
I've written before about the subject of hospitals "flexing" nurses and employees. I've criticized flexing (or the practice of sending employees home early because patient census is low) and I've pointed out that it's not keeping with "Lean" principles to "save money" by sending people home early.
What These Nurses Had to Say About “Lean Hospitals”; Free Gift...
I recently learned that a company called Anderson Continuing Education offers continuing education (CE) credits for nurses related to my book Lean Hospitals. See their page...
Podcast #251 – Jim Huntzinger & Russ Scaffede on Lean Leadership
Episode #251 is a bit different in that it's audio shared by the good folks at Lean Frontiers. They recently hosted a webinar where...
#TBT: Toyota Helps Another Food Bank
Back in 2013, I blogged about Toyota helping the NYC Food Bank... not helping as in giving money, but helping as in sharing their...
Mr. Burns From the Simpsons is, No Surprise, a Safety Hypocrite
We can probably all use a mid-week chuckle... I used to be a die hard fan of The Simpsons. I've drifted away from watching...
