Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Planning for Workshop(s) in Orlando – Come Join Me! Take a...
I'm looking to offer some workshops in beautiful downtown Orlando. In this post, I describe the workshops and invite you to take a survey if you're interested in doing them here.
[April Fool] Coming Soon – 4th Revised Edition of “Lean Hospitals”
It's time for another new, revised edition of my book! The 4th edition is the fastest new edition yet, since the world is changing quickly and increasingly uncertain. Hospitals need to react now! Do something! Cut costs! Reduce costs! Slash costs!
Mark Graban & Joe Swartz on the “Gemba Academy Podcast”
Thanks to my friends at Gemba Academy for having my Healthcare Kaizen co-author Joe Swartz and me on their podcast, in an episode that was released yesterday.
What Reduced this E.D.’s Waiting Times? Sexy Technology or Process Change?
This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But, it seems like the real story is process redesign, which is barely mentioned in the story...
… But I Do Have Time for Fire Fighting
This recent tweet of mine struck a nerve, apparently, based on the number of times it was liked and retweeted -- "Heard often: "We don't have time for improvement." Heard never: "We don't have time for fire fighting."
Dr. Deming on Why Improvement Stalls Out, Today’s Hospital Patient Safety...
Can leaders get some improvement just by asking for it? Does improvement stall out if we don't have a method for doing so? What can "process behavior" charts show us in our work today?
Sad Bloomberg BusinessWeek Article on Auto Supplier Safety, Thoughts for Healthcare
A few of you sent me this article... and you were correct to think I would be interested: "Inside Alabama's Auto Jobs Boom: Cheap Wages, Little Training, Crushed Limbs." What are the parallels and lessons for hospitals?
Free Webinar Recording: How to Coach for Creativity & Service Excellence
I'm happy to be playing the role of host for a free webinar being held next Tuesday, March 28... presented by Karyn Ross, co-author of the Shingo Award-winning book The Toyota Way to Service Excellence. Her webinar is titled: "How to Coach for Creativity & Service Excellence"
Podcast #277 – Kay Kendall, #Lean and Leading the Malcolm Baldrige...
Joining me for episode #277 of the podcast is Kay Kendall (@KayAKendall), co-author (with Glenn Bodinson) of the excellent book Leading the Malcolm Baldrige Way: How...
Learning Not to Blame: Spring Training Baseball Edition
Lean thinkers do their best to avoid blaming individuals for systemic problems. This lesson comes also from W. Edwards Deming who was deeply influential...
10 Years of “L.A.M.E.”
It's been 10 years since I first wrote about my awkward acronym L.A.M.E. Is it helpful to distinguish between true Lean principles and "Lean As Misguidedly Explained?" Will we see more L.A.M.E. talk and behaviors in the future?
Good Design of Products or Processes Makes Doing the Right Thing...
Good design, for products or processes, should be intuitive, if not obvious. In this post, I struggle with refueling my car, opening a trash can, and finding an auditorium seat writing surface. Hilarity ensues.
