Learning Process Behavior Charts and the More Difficult Challenge of Unlearning…
Thanks to ASQ for asking me to write this article for their "Statistics Digest" newsletter in October of 2019 -…
Look Out! Be Careful! That Chart is Out of Control!?!
Here's the latest cartoon collaboration with a skilled artist and medical assistant, Carrie Schurman (see past…
How “Process Behavior Charts” Save Us Time and Help Us Sleep Better at…
I've been writing blog posts about using "process behavior charts" - a form of "Statistical Process…
Line Charts vs. Column Charts for Metrics & Lean Daily Management
I’m talking about the use of “bar charts” vs. “line charts” when tracking performance measures through Lean Daily…
What’s Demoralizing? The Colors on a Chart or Not Improving the System?
I forget what hospital these charts are even from, but it doesn't really matter. It's become more common, in my…
Managing With Red/Green Charts is Like Driving By Looking at the Rear-View Mirror
There's an expression that was used by Dr. W. Edwards Deming, and also by Dr. Don Wheeler, that says managing…
Can SPC Show if American Airlines Pilots are Staging a “Sick Out”?
As a frequent flyer on American Airlines and a former DFW-area resident, I pay a lot of attention to the troubled…
Avoid Charting Performance Measures in Confusing or Misleading Ways
Last month, I wrote a post titled "Consulting Case Studies Need Statistical Validity" where I discussed the need to…
Everett Clinic Video, Redux – The Need for SPC Thinking
Yesterday, my blog post featured a YouTube video that Everett Clinic was kind enough to share with the world,…
Fun With Statistics, SPC Edition
To borrow a theme from Kevin Meyer, here's some "fun with statistics," or at least this kind of thing is fun to me,…
SPC and Lean
Got a question yesterday from Eric Christiansen, my guest for episode #18 of the LeanBlog Podcast.
He asked:…
Is Bryce Harper a “Bust” This Season (2019)? Or is He Just More…
I'm updating this post with data from the past two seasons, especially since Bryce Harper is considered to be a…
My Upcoming Keynote for the Virtual Shingo Conference on “Measures of…
As I talked about in this video, I was supposed to do a half-day workshop on Measures of Success for the annual…
Podcast #316 – @JamieFlinchbaugh Interviews @MarkGraban About…
oday's episode is the second time that friend and podcast guest Jamie Flinchbaugh has turned the tables by playing…
Ask This Question (Not This One) When Trying to Improve a Stable System
The Red Bead Kit
As I've done before (and written about), I'll be facilitating the famed "Deming Red Bead…
Data Without Context Isn’t Very Helpful; Don’t Overreact to Each Up…
Some of the best lessons I have ever learned for my career are from Donald Wheeler's brilliant book Understanding…
Are We 84.7% Certain We’re in the 90th Percentile?
Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to…
You Need Quantity AND Quality
Mishandling Has Spiked Since Liquid Ban Reduced Carry-Ons - washingtonpost.comWith the new security rules in…