This photo is from my personal archives…
If one sign doesn't do the job, is it really helpful to add a second one? In both instances?
What are some better ways to solve these problems?
First off, what are the problem statements?
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I'll add a few thoughts, and then I'm curious what you think.
These signs are “visual,” but I wouldn't call them “visual management.” I was taught that visual management helped us “see the difference between normal and abnormal” right away, in a real-time way. Visual management helps us see a problem so we can react. These are just signs.
And they are redundant.
Even with these signs, or what one might call “visual noise,” how often are patients walking out without first stopping at the registration desk? If one sign wasn't working (and how much data was there about that?), how well are the double signs working?
If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
