Highlights From the Value Capture Blog and Podcast: Patient Safety, Nurses, and More


Today, I'd like to share a recent blog post and a few podcasts from the Value Capture website.

First off is a blog post by Ken Segel (Value Capture's CEO) about an HBR article that he wrote with Dr. John Toussaint.

4 Actions to Reduce Medical Errors in U.S. Hospitals — The Story Behind the Article

In the post, Ken shares a little bit of the background about how the article came to be.

“…it wasn't hard to zero in on the themes in the article.

The devastating scope of harm, poor quality, and profound variation between the best and the worst has not altered fundamentally in two decades of efforts.

The question is why, what's missing?

In the post (and the article), you'll read the four recommendations that Ken and John shared.

I'd also like to share two episodes of the “Habitual Excellence” podcast series that featured author Theresa Brown, RN, where we talk about the issues behind two of her books:

We talked for almost an hour, so I released this in two parts:

Interview of Theresa Brown, RN on Her New Book “Healing” (Part 1)

Interview of Theresa Brown, RN on Her New Book “Healing” (Part 2)

I hope you'll check out the conversation about topics including patient safety and the need to better support nurses and other caregivers in the process.

I also published an episode with my friend (and two-time former colleague), Meghan Scanlon. We worked together at J&J (ValuMetrix Services) when I was there from 2005 to 2009 and we were colleagues again at Value Capture for more than three years until her departure last year.

In the episode, I ask Meghan about her career transitions — and I think that could be really interesting to those of you who, like Meghan and me, have transitioned from manufacturing to healthcare work. She's now also made a transition that I've never made — from healthcare consultant to a leader within a health system.

Meghan Scanlon on Transitions and Reflections, To and Within Healthcare

I hope you'll check that episode out, as well.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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