Ryan McCormack’s Operational Excellence Mixtape: April 9, 2021

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Thanks as always to Ryan McCormick for this… there's always so much good reading, listening, and viewing shared here by him!

News, blogs, articles, resources, and links about creating value, continuous improvement, innovation, and leadership.


Healthcare – Creating Value for Patients

Great piece in New York Times, The Unmitigated Chaos of America's Attempt at Color-Coded Covid Guidance.

How are vaccination megasites managing flow?  Two different perspectives:  using big data to keep the line moving,  or simple kaizen techniques.   

A common internet joke suggests that many organizations' digital transformation is not led by their CEO or CIO, but rather COVID.  An opthalmic surgeon has been forced to embrace technology as a result of covid

Operational Excellence

Setting targets for the purpose of controlling or blaming inevitably degrades to gaming and tyranny of metrics.  46 years ago, Charles Goodhart famously proclaimed that “any observed statistical regularity will tend to collapse once pressure is placed upon it for control purposes”  – it's still true today.  Here are nine examples of Goodhart's Law in action

Got Lean?  6 lean management techniques to improve dairy efficiency.

Five reasons why business transformation should not be driven by your enterprise resource planning system.

There's a lot more focus on inventory and supply chain since the chaotic disruption from Covid.  Taking Stock of Inventory

When Efficiency is The Enemy

Leading & Enabling Excellence

Innovative Work Cultures Know the Difference Between ‘Leader' and ‘Manager'

Why ‘Messy' Leaders are the Future 

Coaching – Developing Self & Others

Why Some Employees Improve Their Creativity and Others Don't


Books, Podcasts, Videos

Books I'm currently reading:

I started How Innovation Works: And Why It Flourishes in Freedom by Matt Ridley.  So far, I love it. 

I'm looking forward to Tom Peters' New Book Excellence Now: Extreme Humanism


Podcasts I'm listening to:

Lean management systems that are designed to raise risks and drive problem solving in hospitals can often overwhelm leaders with analysis paralysis or problem-solving overload. I loved the concise pragmatism Dr. Lee Erickson shares on the The Lens episode 27: Let Your Daily Management System Reduce the Need for Root Cause Analyses.

I loved the book Bad Blood, the story of Theranos and Elizabeth Holmes, so I started listening to the serial podcast from 2019 on the same topic – The Dropout.  

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Ryan is an operational excellence professional with over 18 years experience practicing continuous improvement in healthcare, insurance, food manufacturing, and aerospace. He is an avid student of the application of Lean principles in work and life to create measurably better value.

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