Creating a Culture of Learning From Mistakes at The Raymond Corporation

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You might remember this Lean Blog Interviews podcast episode that I did last year with Keith Ingels from The Raymond Corporation, a Toyota Industries company:

The theme of learning from mistakes came up, not surprisingly, so I also had Keith as a guest on the My Favorite Mistake podcast and that's available now (watch, listen, or read the transcript here):

In today's episode, Keith and host Mark Graban talk about one of his “favorite mistakes,” misunderstanding what the common Lean /TPS method called 5S really was really about. How did he make the “mistake of bad assumption” in the course of that work? Why was that mistake repeated, and how could it have been avoided? Why was it a mistake to blame people for being messy?

One key lesson was about how can we help others “discover the need” for an improvement or a method instead of “forcing” them to do it?

Keith also discusses how they work to create a culture where it's OK to talk about mistakes, so we can learn about them — that's the key theme of this entire podcast series!

The Raymond Corporation also offers a free “quick tips” series on improvement, if you want to check that out.

This episode will, I think, really resonate with you as, as a Lean practitioner.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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