Podcast #318 – Marcus Hammarberg, How Lean & Kanban Saved an Indonesian Hospital


Joining me from Sweden for Episode 318 of the podcast is Marcus Hammarberg, author of the fascinating book Salvation: The Bungsu Story: How Lean and Kanban saved a small hospital in Indonesia. Twice. And can help you reshape work in your company.

Marcus is a software developer, consultant, lean/agile coach, speaker, and author. He ended up with an opportunity to work with a hospital in Indonesia and he tells that compelling story in the book. How did a huge hole in the roof help trigger a change in culture and results? You'll hear about that and more in this episode. I hope you enjoy it and find it inspirational, as I did.

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For a link to this episode, refer people to www.leanblog.org/318.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple iTunes.  You can also subscribe and listen via Stitcher.

Topics and notes for this episode:

  • Find Marcus online:
  • Introductions
  • How did you get introduced to methods like agile, scrum, kanban, lean, etc. in software?
  • What's the high-level story of how and why you went to Indonesia?
  • What was the situation? “Start where you are!”
  • Taking baby steps toward improvement. “What has improved since yesterday? The tiniest improvement…
  • What's a “conformist-amber culture?”
    • Hierarchical, “carrot & stick”
    • The result: “They didn't dare change anything.”
    • Were staff really lazy and undermotivated?
  • How did you work to overcome blaming and a lack of trust?
    • Being candid about not knowing the answers
  • Setting goals, being super clear about the goal, visualizing, providing daily updates
  • “In doing the work, we discover the work that needs to be done.” – Woody Zuill
    • Thanks, Woody, for introducing me to Marcus!

Videos of Marcus:

Thanks for listening!

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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