Podcast #291 – Jeff Roussel on the Current #Lean (and P.I.) Landscape


My guest for Episode 291 is my friend and colleague, Jeff Roussel (@jeff_roussel on Twitter). Jeff is the VP of Sales at KaiNexus, a technology company that I have been involved with for over six years.

As Jeff will humbly explain in the podcast, he joined our team almost four years ago as an experienced sales leader, not as an expert in Lean or process improvement. But, he's a voracious learner and he probably talks to more organizations about their process improvement efforts – what their aims are and what they're struggling with – than anybody I know.

Our main theme for the podcast today is not technology. Our topics include what Jeff is hearing from organizations and trends he hears about. I hope you'll enjoy our conversation, as I did.

I hope you'll also join us on Thursday as Jeff presents a free webinar hosted by me and KaiNexus:

The Why, How and What of Continuous Improvement

Now, here's the podcast…

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For a link to use for this episode, refer people to www.leanblog.org/291

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android apps, or via Apple iTunes.  You can also subscribe and listen via Stitcher.

Episode Summary:

Coming soon

Topics and Questions:

  • Introduce yourself and your role at KaiNexus?
  • Why was the idea of KaiNexus and continuous improvement compelling to you when you when you joined the company 3.5 years ago?
    • How do you feel about it now?
  • How many organizations do you talk to each week about CI and what are some of the trends in terms of the challenges and things people struggle with?
    • People, process, and technology
  • Going from episodic improvement events to strategy deployment (hoshin kanri) and daily huddles
  • How are you applying Lean thinking to the sales process?
  • Let's say somebody wants a culture of continuous improvement… they don't have that today… they don't have the leadership behaviors, the methodologies… is software going to help an organization like that?
  • Using technology might sound like a nice theory to some listeners… but what are some of the results?
  • What else have you learned in your time at KaiNexus?

The poster that Jeff mentioned, created by Tania Lyon (click to zoom):

Video of Jeff Roussel:

Thanks for listening!


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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