My guest for Episode #262 is Steven J. Spear (@stevenjspear on Twitter). He is author of the fantastic book The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition.
He's a Senior Lecturer at the MIT Sloan School of Management and recently taught a summer course on Lean and Six Sigma for the Leaders for Global Operations program (I graduated from that program in 1999 when MIT was teaching TQM in that summer course) and he also teaches executive education programs for MIT Sloan.
Streaming Player (Run Time 44:09)
For a link to this episode, refer people to www.leanblog.org/262.
Topics & links for this episode:
- Steve's article “Beyond the Jargon,” which forms the basis for this conversation.
- As you write, “jargon like “gemba,” “kaizen,” “LEAN,” statistical process control” seems irrelevant to people in healthcare and contrary to the medical approach?
- How can we help people see the parallels and applicability?
- Why do outsiders think manufacturing is “deceptively “routine”?
- Are there examples of “better apples” that you've seen in healthcare recently who are dramatically outperforming others, even though they have the same underlying equipment, facilities, and staff credentials and education?
- “Some organizations are delivering more value, quicker, and easier.”
- “You can never delegate responsibility [as a leader].”
- To receive some articles from Steve, send an email to HVELLC@sendyourslides.com with the subject line HPE-HVE
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Thanks for listening!