Podcast #247 – James Chisholm, ExperiencePoint and Leading Change


My guest for episode #247 is James Chisholm, a principal and co-founder of the Toronto-based ExperiencePoint. James is a pioneer in the design of online game-based learning, and has authored numerous leadership simulations in use by over 100,000 executives and managers worldwide. I fell in love with their “Lakeview” hospital change management simulation a few years back when I first got to try it and I've been very happy to learn from James and to partner with ExperiencePoint.

James speaks and writes widely on the subject of games, learning and change. He co-authored chapters in the “Handbook of Experiential Learning” and in the Center for Creative Leadership's Fieldbook, “Experience-Driven Leader Development: Strategies, Tools, and Practices” (both published by Pfieffer). Read his full bio: (PDF).

In this episode, we discuss topics including why change management is such an important issue for him and organizations, the role of simulations and experience-based learning, how “leadership is a process,” and how “change is synonymous with leadership.”

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For a link to this episode, refer people to www.leanblog.org/247.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple iTunes.  You can also subscribe and listen via Stitcher.

Thanks for listening!

Disclosure: I have a business relationship with ExperiencePoint, as I'm a certified facilitator of their Experience Change workshop and I pay royalties to them.

Articles about James:

Videos about ExperiencePoint:


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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