Podcast #200 – Paul Spiegelman, “Patients Come Second”


MP3 File (run time 30:35)


My guest for episode 200 is Paul Spiegelman, author of the book Patients Come Second: Leading Change by Changing the Way You Lead. Today, we're talking about his book and its provocative title – what do you mean patients don't come first? What about this trend for “patient-centered care” (and why wasn't it patient-centered to begin with?). 

In the podcast, Paul talks about:

  • The book's title and how it was meant to be provocative
  • Why focusing on engaged employees leads to better patient care and more success for the organization
  • How do we create engagement?
  • Why is it important to connect things to purpose and values?
  • Why is being vulnerable important and why is that the sign of a strong leader?
  • And more….

For a link to this episode, refer people to  www.leanblog.org/200.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.  You can also listen via Stitcher.

About Paul:

Paul Spiegelman is Chief Culture Officer of Stericycle, a NASDAQ listed global services organization with 13,000 employees and is the Founder of BerylHealth and The Beryl Institute. Paul also co-founded the Inc. Small Giants Community, an organization that brings together leaders who are focused on values-based business principles.

As the former CEO of BerylHealth, Paul led a unique, people-centric culture for a company that won nine “best place to work” awards, including the #2 Best Medium Sized Company to Work for in America. Paul was honored with the Ernst & Young 2010 Entrepreneur of the Year award.

Paul is a sought-after speaker and author on leadership, employee engagement, entrepreneurship, corporate culture, and customer relationships. He makes frequent radio and TV appearances and writes columns on culture for Inc. Magazine and the Dallas Business Journal.  He's written several books on employee engagement and is the New York Times best-selling author of Patients Come Second: Leading Change by Changing the Way you Lead.

Paul practiced law for two years prior to founding BerylHealth. He holds a bachelor's degree in history from UCLA and a law degree from Southwestern University.

Here is a video with Paul and Britt:

You might be interested in an eBook with transcripts from some of my favorite podcasts:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


Get New Posts Sent To You

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. Andy Wagner says

    I’m fairly certain I’ve listened to every podcast you’ve ever done. In the early days, I listened by downloading them onto my GPS because I didn’t have iTunes or a smart phone.

    There was one… just one, that I distinctly remember… wasn’t very good! ;-)

    Keep up the great work and the great contribution to spreading the continuous improvement message!

  2. Rob Worth says


    Well done indeed for getting to 200 episodes. I think I discovered the podcast about the 35th episode. Then I went back and listened to them all from the beginning and have heard everyone since.

    Keep up the good work spreading the message and I look forward to episode 2000.


Leave A Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Celebrating 15 Years of Lean Podcasting!! Learn More
+ +