Last weekend, I was happy to attend, as I've done for seven of the last eight years or so, the annual Society for Health Systems conference (aka the Healthcare Systems Process Improvement Conference). It's a great organization and event and I encourage you to join and participate.
Keynote speakers included my friends Karen Martin and Alan Gleghorn (click the links for my podcasts with them). Joe Swartz and I co-presented on Healthcare Kaizen and coaching people on continuous improvement (and we signed some books).
I also gave a separate presentation titled “Two Data Points Are Not a Trend: Using SPC to Manage Better.” You can see slides and listen to audio here.
I took a bunch of notes, mainly through Twitter, which you can see below via Storify (scroll through the tweets from me and others):
View the story ‘Society for Health Systems 2014 Conference Note' on Storify
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.