Your Own Process and People, not the Internet
I get sort of tired of seeing questions like this on the internet (on the Yahoo Group for Healthcare Management Engineers):
Just wondering if anyone has placed computers in each patient room? What layout has worked the best? One that is convenient for the nurse (just inside the room to minimize steps, etc); or a design closer to the patient's bed? These cabinets will be retrofitted into existing rooms as opposed to new room construction. I want to avoid the situation with the nurse's back to the patient. Our facilities director wants to place it without having to take down everything. I think you get the picture.
I think I do get the picture — this person is expecting someone else to do their work for them?
Why do people so often want to copy someone else's situation rather than figure things out themself? Why would you go to the internet instead of going to your “gemba” (the place where the work actually takes place)? Get away from the computer (this said by someone here who runs a website and is typing this at a computer) and go talk to the nurses.
The person asking this question, a “fiscal analyst,” has already started doing some of the work — they talked to facilities… are they talking to the nurses?
If you have a question of putting computers in the rooms, why isn't a nurse leading this project? Wouldn't they know better? Wouldn't they appreciate being involved?
Even if someone on the internet could have the right answer — is that even possible? This hospital's room layout is probably somewhat unique or there are other factors that would make it necessary to “figure it out yourself,” not “copy.” Set up one room as a pilot and see how it works… use the Plan-Do-Check-Act cycle to see what works before making a huge bulk purchase of PC cabinets/arms/etc.
In all honesty, he's probably just looking for advice to see what has worked or what hasn't worked… that's OK… but don't expect it to be a substitute for your own work and your own thinking.
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