Sorry, not trying to turn this into a travel blog, but I tried the mobile boarding pass again (my earlier post).
There's some glitch in the system when pulling up the boarding pass at the gate. Luckily, I had printed a backup paper boarding pass this time.
I posed the question about this on the official TSA blog post about this technology/process. In their post, their description of the process includes:
TSA Boarding Pass Check – they have a new bar code reader that you hold your phone up to and it reads the bar code and you show them your ID to match the name that shows up on the screen. They then give you a Tuit (a Poker Chip with TSA on it).TSA Screening – Just like normal, except you hand them the Tuit instead of showing them your Boarding Pass with the TSA checkers initials on it.
They aren't giving out chips at O'Hare's Terminal 3. I didn't get one either time. Um, they aren't following the Standardized Work, it appears. Not good.
I asked the gate agent about this and got an eye-rolling “complain to someone else” response. Typical friendly American Airlines personnel. They like to say “We know why you fly” in their ads. It's not because I love dealing with people who are disgrunted because management treats them like crap.
Please scroll down (or click) to post a comment. Connect with me on LinkedIn.
Let’s work together to build a culture of continuous improvement and psychological safety. If you're a leader looking to create lasting change—not just projects—I help organizations:
- Engage people at all levels in sustainable improvement
- Shift from fear of mistakes to learning from them
- Apply Lean thinking in practical, people-centered ways
Interested in coaching or a keynote talk? Let’s start a conversation.
