Emergency Docs Flaunt Standardized Work
OK, this isn't strictly a Lean issue, but this caught my eye in the paper near where I'm working. Regarding county doctors who work in the E.R. (think the show “ER):
County doctors are required to “swipe in” to prove they showed up for work — but they don't have to swipe out.
[Dr.] Wakim has gone weeks without swiping in, according to records obtained by the Chicago Sun-Times.
“No one complies with swiping,” Wakim said in an interview. “We doctors are here all the time. And, if we're not here, we are available all the time. A doctor is different than a secretary. A secretary should swipe in and out.”
“Required” ?? Except it's not required, apparently.
These doctors are accountable to nobody? Or they are not being held accountable? Nobody is managing them? I'm not at all trying to trash all physicians. But attitudes like that in the Sun Times article would be pretty bad for any team setting. Could you imagine trying to start anything “Lean” with attitudes like Dr. Wakim's?
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