Why Traditional Suggestion Boxes Don’t Work
For one, in the Lean approach, real kaizen (continuous improvement) happens without suggestion boxes. Boxes cause delays in getting suggestions discussed and acted on. Boxes interfere with communication, since they tend to accumulate anonymous complaints. And finally, employee suggestions certainly shouldn't lead to job losses. That's not keeping with the “respect for people” pillar of the Toyota Production System.
What do you think? Scroll down to comment or share your thoughts and the post on social media. Don't want to miss a post or podcast? Subscribe to get notified about posts via email daily or weekly.