Monthly Archives: November 2007
“Beat Down On Them”
As I thought about this post earlier, with the employee quote about being beaten down, I had a flashback to my time at GM,...
Look at the Root Cause, NWA Management
NWA puts an emphasis on serviceI saw this article in the Detroit paper when connecting on a Northwest Airlines flight today. My flight...
Real Nice "Boondoggle" Posts
Got Boondoggle? - MainIt's nice to see Mike Wroblewski posting actively on his blog again, after about a month away. ...
Xerox’s Reusable Paper
Xerox's Reusable Paper (TreeHugger)I saw this featured in Time as one of their inventions of the year. I've seen "digital paper" before, but...
Hospital Safety, Quality and Advertising
I was wondering the other day about hospital advertising that you might see in your community (TV ads, billboards, newspaper ads). With the focus...
"Heightened Vigilance" is Not Enough
The Sun Chronicle Online - OpinionA medical error was in the news this week, a teacher was mistakenly given an insulin shot instead of...
"Bubble Busters" Busted
El Paso Times - Bubble Busters say farewellHere's what would otherwise be a nice story about employees working together on kaizen (continuous improvement). ...
How Would a "Lean Grouplet" Work?
The Google Way: Give Engineers Room - New York TimesI thought this was an interesting article about change management in a professional environment, Google....
Maybe a little hansei would be in order.
by Dan MarkovitzWithout realizing it, James B. Stewart, the SmartMoney columnist for the Wall Street Journal, touched on the value and power of hansei...
