I've been fortunate to be attending a healthcare related event in Jacksonville FL this week and I've had the chance to meet Dr. Sami Bahri, the “world's first Lean dentist,” who lives and works here. You may remember him from our Podcast conversation that we shared.
Tomorrow afternoon, he is graciously letting me visit his office (no, I'm not getting my teeth cleaned). Dr. Bahri has agreed to let me write about my visit and what I see, so I will try to get that posted ASAP.
Let me know if any of you have specific questions for me to ask and I'll pass them along, maybe we will do a follow up Podcast.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
I’d love to learn more about the following:
1) Scheduling and Heijunka
2) Wait-Time: What is the doctor doing to reduce or eliminate this all-together?
3) How does the doctor balance patient care, empathy, and listening against efficiency?
This is great stuff, Mark.