There is a very interesting article, original from the ASQ Journal, linked to on the “Learning about Lean” blog. In a manner that reminds me of W. Edwards Deming, the article makes the case that all real root causes fall into one of seven management problems.
I like the way the author says to keep asking “why” (five times) until you find something that is “embarrassing to the organization”, but not so far that you go “into theology”. I always said that with the “6th why”, you just end up blaming society, and that isn't helpful!
I also learned a new word — “endullment.” It comes from the education world, but the author implies that the concept can also be found, unfortunately, in the corporate world.
See the “Comments” page for the full definition of this term (or see the ASQ article). I believe that through lean manufacturing, the Toyota Production System /Toyota Way principles, and with real leadership, we can get our employees engaged and contributing our companies' success. An “endulled” workforce will just pass the time until being outsourced to China.
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