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#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement

#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement

Following up on last week’s post where I shared KaiNexus webinars from the first half of the year…. Again, one of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library. They are also […]

By December 8, 2016 0 Comments Read More →
Podcast #269 – Brian MacNeice & James Bowen, “Powerhouse” Book, Toyota, Mayo

Podcast #269 – Brian MacNeice & James Bowen, “Powerhouse” Book, Toyota, Mayo

Joining me for Episode #269 are Brian MacNeice & James Bowen, co-authors of the recently released book Powerhouse: Insider Accounts into the World’s Top High-performance Organizations. They are founders of the international Kotinos Partners consultancy. In this episode, we talk about the book and take a deeper dive into two of the organizations they profiled: Toyota and […]

By December 7, 2016 0 Comments Read More →
How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas

How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas

Back in 2014, I wrote about a CBC radio piece that featured, among other organizations, St. Mary’s General Hospital in Ontario: You can check out that post with a link to the CBC audio and my summary of it: Must Listen: CBC Radio Piece on #Lean in Ontario, ThedaCare, and Saskatchewan read more

By December 6, 2016 0 Comments Read More →
Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Here’s Part 2 of a post about the original NUMMI Team Member Handbook from 1984 (see Part 1 here). This, and other documents that I’ll be blogging about, are part of Don Ephlin’s UAW office papers that are archived at the Walter P. Reuther Library at Wayne State University in Detroit. Thanks to them for their […]

By December 5, 2016 2 Comments Read More →
Key Tweets from @MarkGraban Week of Nov 28: #Deming, Lean, Blame, & More

Key Tweets from @MarkGraban Week of Nov 28: #Deming, Lean, Blame, & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By December 3, 2016 0 Comments Read More →
Examples of Corporate Speak Masking Reality in Banking and Healthcare

Examples of Corporate Speak Masking Reality in Banking and Healthcare

I get annoyed by corporate euphemisms, such as referring to pe0ple as “resources,” the term “right-sizing” for layoffs, and the type of jargon and babble parodied in the Weird Al song “Mission Statement.” Using unclear language can intentionally mask and hide reality, or sometimes it’s just another form of incompetence. read more

By December 2, 2016 1 Comments Read More →
#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

#TBT: A Year of @KaiNexus Webinars, January through June, on Various #Lean Topics

One of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library. They are also available via YouTube and this playlist. As we enter the last month of the year, I thought I’d look […]

By December 1, 2016 1 Comments Read More →
Human Nature Around Incentives & Rewards… Even in North Korea?

Human Nature Around Incentives & Rewards… Even in North Korea?

Dr. W. Edwards Deming used to warn against replacing intrinsic motivation with extrinsic rewards and incentives. Brian Joiner (author of Fourth Generation Management), who worked with Deming, warned that setting targets and quotas can lead to three things: improving the system, distorting the system, or distorting the numbers. read more

By November 30, 2016 4 Comments Read More →
Free Webinar: How a Hospital Spreads Continuous Improvement with @KaiNexus

Free Webinar: How a Hospital Spreads Continuous Improvement with @KaiNexus

On Wednesday at 1 pm ET, I hosted another free webinar in our KaiNexus Webinar series. The presenter was Tania Lyon, Director, Organizational Performance Improvement at St. Clair Hospital in Pennsylvania. The webinar is titled: When Post-Its Didn’t Cut it Anymore: How a Hospital Adopted KaiNexus In this webinar, you will learn: The preconditions for a […]

By November 29, 2016 1 Comments Read More →
Podcast #268 – @TomEhrenfeld, on #Lean Books & #LeanStartup

Podcast #268 – @TomEhrenfeld, on #Lean Books & #LeanStartup

My guest for Episode #268 is a long-time friend of mine in the Lean community and Lean Enterprise Institute circles, Tom Ehrenfeld (@tomehrenfeld). Tom is a writer and editor living in Cambridge, MA. A former writer/editor with Inc. Magazine and Harvard Business Review, he is the author of The Startup Garden: How Growing A Business Grows You. He works as a consulting editor […]

By November 29, 2016 0 Comments Read More →
How Lean Thinkers Shop? Plus the Lean Blog Holiday Gift Guide 2016

How Lean Thinkers Shop? Plus the Lean Blog Holiday Gift Guide 2016

I’m guessing most “Lean thinkers” stayed home the other day on the “Black Friday” shopping day. Why might this be? For one, I think we tend to put safety first, so we avoid jostling, pushing, and shoving for discounts (and the injuries that can follow, sadly). Second, we hate the “waste of waiting,” so we don’t […]

By November 28, 2016 2 Comments Read More →
Key Tweets from @MarkGraban Week of Nov 21: Saban, Toussaint, & More

Key Tweets from @MarkGraban Week of Nov 21: Saban, Toussaint, & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By November 26, 2016 0 Comments Read More →
Giving Thanks for Giving Back: Toyota Helps Another Food Bank

Giving Thanks for Giving Back: Toyota Helps Another Food Bank

Yesterday was the Thanksgiving holiday in the U.S., so I hope you enjoyed the day if you’re here and celebrating the holiday. I saw this article and it’s great to see Toyota getting involved in the community again, this time in West Virginia: Toyota helps local food bank fight hunger read more

By November 25, 2016 0 Comments Read More →
Improving Thanksgiving Dinner Operations

Improving Thanksgiving Dinner Operations

It’s almost Thanksgiving here in the United States, so I’ll be taking the rest of the week off from the blog to enjoy some downtime with family. Improving operations, usually through Lean, was my main job in different manufacturing companies that I worked for before moving to healthcare in 2005. read more

By November 22, 2016 0 Comments Read More →
Lean People Don’t Say Things Like “Idiot Proofing”

Lean People Don’t Say Things Like “Idiot Proofing”

I’ve long been skeptical of so-called “Lean Sigma” or “Lean Six Sigma.” And not because I’m against Six Sigma statistical methods, which are valid and helpful in solving certain difficult problems. What I don’t like is the oft-stated “Lean Sigma” mantra that says something like, “Lean and Six Sigma are just tools in the improvement […]

By November 21, 2016 8 Comments Read More →
Key Tweets from @MarkGraban Week of Nov 14: Kaizen, Books, TPS & More

Key Tweets from @MarkGraban Week of Nov 14: Kaizen, Books, TPS & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By November 19, 2016 0 Comments Read More →
Reasons Why Lean Wouldn’t Always Be Easier Just Because You’re in Japan

Reasons Why Lean Wouldn’t Always Be Easier Just Because You’re in Japan

Facebook is reminding me that it was four years ago this week that I made my initial study trip to Japan with Kaizen Institute… and my return trip was two years ago this week. I’d love to go back in 2017. I have so many great memories from those trips and I learned a lot. […]

By November 18, 2016 0 Comments Read More →
In My Global Lean Healthcare Travels, These 21 Things Are Pretty Universal

In My Global Lean Healthcare Travels, These 21 Things Are Pretty Universal

I do a lot of work across the U.S., but I’ve also been very fortunate to work with hospitals, clinics, and health systems around the world over the past 11 years. It started with a few trips to Canada to conduct some hospital lab assessments and Lean leadership training when I worked for a J&J hospital consulting […]

By November 17, 2016 4 Comments Read More →