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Why Would a New Healthcare CEO Kill a Lean Program?

Why Would a New Healthcare CEO Kill a Lean Program?

Back in September 2015, I wrote a post (“Learning to be Lean” – An Inside Look at a Rapid Improvement Event“) that linked to a Modern Healthcare article about a Rapid Improvement Event at Presence Health in Illinois. The piece was written by journalist Sabriya Rice, who had been allowed to participate in the event. The […]

Key Tweets from @MarkGraban – Week of April 25, 2016: Patients Aren’t Cars, Cats on Computers

Key Tweets from @MarkGraban – Week of April 25, 2016: Patients Aren’t Cars, Cats on Computers

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

My Internet Problems Continue… Bad Customer Service Continues

My Internet Problems Continue… Bad Customer Service Continues

Hi – No blog post with actual, typical Lean content today… as you might have read earlier in the week, my experience as a new Frontier FIOS internet customer was a complete disaster. I’m on Day 10 without working home office internet, which is both frustrating AND very time consuming. read more

11 Ways You Can Get Ideas to Flow From Staff

11 Ways You Can Get Ideas to Flow From Staff

Mark’s note: Today’s guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I’ve met Duke many times at the annual Society for Health Systems conference and he’s always a pleasure to talk with. He shares quite a bit online through the online “Healthcare Management Engineers” […]

By April 28, 2016 0 Comments Read More →
A Radical Idea in Healthcare: Refunds for Dissatisfied Customers

A Radical Idea in Healthcare: Refunds for Dissatisfied Customers

I love stories of humility and customer focus in healthcare. Let me share two such stories with you today. Oh, and, I ended up sharing a story of mine that’s related and might just recount a few screw ups on my part… but I think I eventually did the right thing. Failing (?) the NorthBay […]

Part 3 – 3 Strategies for Leaders Who Have No One to Lead: An Apprentice

Part 3 – 3 Strategies for Leaders Who Have No One to Lead: An Apprentice

Mark’s note: Here’s the latest in the series by a guest blogger, Paul Serafino. Click here to read earlier posts in this series about leaders who have no one to formally lead. By Paul Serafino: The second strategy in this series is about relationship building, much like the first strategy you read about (and tested […]

#FrontierFail & Frontier Lies… Why Competence is Required Before Lean

#FrontierFail & Frontier Lies… Why Competence is Required Before Lean

I think I’m done complaining about Frontier Communications on Twitter. It’s been a very frustrating week, as I’m on day 6 of a complete internet outage. You can read my long rant about it here on LinkedIn: How Frontier Communications Uses Twitter as Just One More Way to Chase a Customer Away read more

Key Tweets from @MarkGraban – Week of April 18, 2016: Frontier #FAIL, Plank Meetings, A Lean Learner on NPR

Key Tweets from @MarkGraban – Week of April 18, 2016: Frontier #FAIL, Plank Meetings, A Lean Learner on NPR

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

How Many Exam Rooms Do You Need?

How Many Exam Rooms Do You Need?

Mark’s note: When I first started in healthcare, I worked for a team called ValuMetrix Services, a part of Johnson & Johnson that did consulting for labs and healthcare organizations. During that time, I got to work with Tony Milian. While I came from manufacturing outside of J&J, Tony had moved over from other parts […]

Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen

Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen

Our friends at Gemba Academy produce some really nice online Lean education materials. It’s a subscription service, but you can see some free videos on YouTube. As part of their “Gemba Live” series, host Ron Pereira visited Franciscan St. Francis Health in Indianapolis. That’s the hospital, of course, of my Healthcare Kaizen co-author Joe Swartz. read more

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

I recently saw some updates and new details related to some topics I’ve covered here on the blog, so I’m combining them into this batch update. In this post, we cover everything from a hospital NICU, to baseball, to healthcare waiting times and a scandal there that won’t die. The Innovative Franciscan NICU Mattress Cover […]

Part 2 — 3 Strategies for Leaders Who Have No One to Lead: Strong Allies

Part 2 — 3 Strategies for Leaders Who Have No One to Lead: Strong Allies

Mark’s note: Last week, I published a post by Paul Serafino titled “3 Strategies for #Lean Leaders Who Have No One to Lead.” Today, and for the next two Tuesdays, Paul shares each of those strategies. Click here for the whole series.  By Paul Serafino: Here is the first strategy you can test out over […]

Coming in August… A New Event in Wisconsin: “Skillsfest”

Coming in August… A New Event in Wisconsin: “Skillsfest”

My friend, fellow Lean practitioner, and fellow MIT LFM/LGO program graduate Jason Schulist is organizing a new event that I wanted to share with you. Skillsfest is being held in Appleton, Wisconsin, which is a great town to visit in the summer. Here’s what Jason shared via email (and allowed me to share here): read more

Podcast #248 – Drew Locher, Lean Office to Lean Enterprise

Podcast #248 – Drew Locher, Lean Office to Lean Enterprise

Joining me for episode #248 of the podcast is Drew Locher, an author, consultant, speaker, and, also like me, a faculty member for the Lean Enterprise Institute and the ThedaCare Center for Healthcare Value. You can read his bio via his consulting website, Change Management Associates. Drew’s books include Value Stream Mapping for Lean Development: A How-To Guide for […]

Key Tweets from @MarkGraban – Week of April 11, 2016: Don Berwick, Darius Rucker, & More

Key Tweets from @MarkGraban – Week of April 11, 2016: Don Berwick, Darius Rucker, & More

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

XYZ Thinking: A Practical View of Scientific Thinking in Healthcare & Beyond

XYZ Thinking: A Practical View of Scientific Thinking in Healthcare & Beyond

Mark’s Note: Today’s guest post is by my good friend and fellow DFW-area resident Michael Lombard. Next week, on Tuesday April 19, I’m hosting a KaiNexus webinar where Michael will be presenting on the topic of A Lean Management System Supported By KaiNexus. Register for this free webinar today to attend live or view the recording. read […]

#TBT: Looking Back at Taiichi Ohno’s Book: Lean, Layoffs, Henry Ford, and More

#TBT: Looking Back at Taiichi Ohno’s Book: Lean, Layoffs, Henry Ford, and More

Thanks to my Amazon Kindle app on my iPad, I get to carry much of my book collection with me. Sometimes, while on the road, I end up eating dinner alone with my iPad. Recently, I was in a Japanese restaurant and decided to revisit parts of Taiichi Ohno’s classic book Toyota Production System: Beyond Large-Scale […]

3 Strategies for #Lean Leaders Who Have No One to Lead

3 Strategies for #Lean Leaders Who Have No One to Lead

Mark’s note: Today’s post is by a new guest blogger, Paul Serafino. This initial post will be followed by a series of three posts with strategies that he tees up in this post. By Paul Serafino: The door to the production floor opens, and the sounds and smells of manufacturing hit you. It’s unmistakable. There’s […]