Blog

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a carrier for the News. Loved ones have received care from the Detroit Medical Center system… not that you’d want to read about problems like this at any hospital: “Dirty, missing […]

By August 29, 2016 5 Comments Read More →
Key Tweets from @MarkGraban – Week of August 22, 2016: Olympics, DMC Problems, Toyota

Key Tweets from @MarkGraban – Week of August 22, 2016: Olympics, DMC Problems, Toyota

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By August 27, 2016 0 Comments Read More →
Kaizen Institute Plans Japan “Kaizen Insight” Tour for Healthcare in October

Kaizen Institute Plans Japan “Kaizen Insight” Tour for Healthcare in October

As regular readers of the blog might know, I worked with Kaizen Institute in both 2012 and 2014 to promote, participate in, and help facilitate two Lean healthcare tours to Japan (see my blog posts about past visits). In late October, Kaizen Institute plans on running another trip, something they are now calling a “KAIZEN™ […]

By August 26, 2016 0 Comments Read More →
#TBT: Posts from August 20 in Years Past

#TBT: Posts from August 20 in Years Past

Facebook and their “On This Day” feature is helpful because the platform often reminds me of what happened on this day in years past. It’s often family photos, places I’ve been, or articles I’ve read. But, since my blog posts automatically feed into my personal Facebook page, I’m reminded of those posts too. read more

By August 25, 2016 0 Comments Read More →
Do We Quit When We Face a Setback? I Hope Not!

Do We Quit When We Face a Setback? I Hope Not!

Mark’s Note: I thought “OCR” meant Optical Character Reader and I thought a “BattleFrog” was the name of a minor league baseball team. But that’s why I have guest bloggers… to bring in different perspectives. Today’s post, another from Paul Critchley, does just that. read more

Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?

Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?

The cancelation of a meaningless NFL exhibition pre-season game is probably one of the least important problems in the world. But, it happened recently and the “comedy errors” is interesting to think about. You might notice the headline of my post. That’s not the way a problem like this is normally portrayed in the news. […]

By August 23, 2016 0 Comments Read More →
Podcast #260 – Brad White, on Lean Daily Management for Healthcare

Podcast #260 – Brad White, on Lean Daily Management for Healthcare

My guest for Episode #260 of the podcast is Brad White, author of the recently-released book Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders. He is currently a Senior Process Improvement Advisor at Grady Health System in Atlanta, but I first met Brad a few years back when we were both […]

By August 22, 2016 2 Comments Read More →
Key Tweets from @MarkGraban – Week of August 15, 2016: Whiskey, Deming, Brazil & Kaizen

Key Tweets from @MarkGraban – Week of August 15, 2016: Whiskey, Deming, Brazil & Kaizen

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By August 19, 2016 0 Comments Read More →
Why You Shouldn’t Rely on Sticky Notes to Sell Cars or Improve Processes

Why You Shouldn’t Rely on Sticky Notes to Sell Cars or Improve Processes

As I occasionally do, I’ve written blog post for KaiNexus: For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost I hope you’ll enjoy the post… not just me complaining about a car dealer (it was their loss, quite literally). But, I think you’ll appreciate the parallels to process […]

By August 18, 2016 0 Comments Read More →
The Time I Volunteered at a Distillery and Couldn’t Help Doing Kaizen

The Time I Volunteered at a Distillery and Couldn’t Help Doing Kaizen

One thing I enjoy is the opportunity to basically be a “value adding” worker in a process. The work is pretty repetitive (but, again, it’s a very enjoyable environment) and it lets me think like an industrial engineer or a “Lean thinker” when I’m not talking with…

RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

A while ago, I found this blog post by Jess Jacobs about a hospital wasting her time. I think it was probably shared by our mutual friend, e-Patient Dave deBronkart. As sometimes happens around here, I find something really compelling and well-written and I forget to share it on the blog. That happened this time (although […]

By August 16, 2016 4 Comments Read More →
The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare

The One Where @TheNerdyNurse Talks About the Power of #Lean in Healthcare

It’s one thing to hear Lean professionals or specialists talking about the power of this methodology to improve healthcare. To me, it’s not just theory, it’s something I’ve seen in practice. Sure, there are many engineers and former business people working in healthcare now, and I think that’s great for a number of reasons – bringing relevant […]

By August 15, 2016 0 Comments Read More →
Key Tweets from @MarkGraban – Week of August 8, 2016: Simpsons Memes, Hospital Errors, Etc.

Key Tweets from @MarkGraban – Week of August 8, 2016: Simpsons Memes, Hospital Errors, Etc.

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By August 12, 2016 0 Comments Read More →
Are These Bad Suggestions About Suggestion Boxes?

Are These Bad Suggestions About Suggestion Boxes?

I’ve written a lot about suggestion boxes, and usually in the context of how they don’t work well. Many aspects of traditional suggestion box systems sound great, but don’t work in practice. What doesn’t work: Boxes not being opened very often, being reviewed by a committee or executives…

By August 11, 2016 0 Comments Read More →
My Lean Healthcare Trip to China: Transitioning From Beijing to Shanghai

My Lean Healthcare Trip to China: Transitioning From Beijing to Shanghai

Continuing my series of blog posts about my July trip to China, today’s post is about the second city I visited: Shanghai. This post has some photos and descriptions of the high-speed train trip and other travel-related details. You can also read previous posts about the Lean healthcare conference that was held in Beijing on […]

By August 10, 2016 0 Comments Read More →
Podcast #259 – Steve Bera, Reflections on NUMMI and #Lean, Part 2

Podcast #259 – Steve Bera, Reflections on NUMMI and #Lean, Part 2

Today’s episode #259 is Part 2 of a discussion I started with Steve Bera in episode #256. Steve was one of the original 16 “NUMMI Commandos” that General Motors sent to work with Toyota in the 1980s, as discussed in the outstanding book Comeback: The Fall & Rise of the American Automobile Industry. read more

Deming (Past) and Toyota (Today) Recognize Employees Are Unique Individuals

Deming (Past) and Toyota (Today) Recognize Employees Are Unique Individuals

I’m always happy to hear current-day Toyota leaders (like Jamie Bonini) or recent  Toyota leaders (like Gary Convis) share perspectives on leadership. It’s not that Toyota’s perfect, but we’re hearing about Lean concepts “straight from the source,” in a way. Here’s a recent LinkedIn article by Toyota’s Steve St Angelo. He was, at one point, the […]

Key Tweets from @MarkGraban – Week of August 1, 2016: Wine, Signs, Cards & Spoons

Key Tweets from @MarkGraban – Week of August 1, 2016: Wine, Signs, Cards & Spoons

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]