Tuesday, Dr. Greg Jacobson and I did a webinar together titled “How to Get Buy In for Improvement.”
When we ask people, “What are your biggest barriers to improvement?” the answer we get most often is “lack of buy in.”
As we say in the webinar, “lack of buy in” is really a symptom of a deeper problem.
We need to ask why — why don’t we have more buy in? What can we do, as leaders, to help create buy in?
This doesn’t mean FORCING people to buy in. Buying is supposed to be a voluntary transaction. Are you offering change that’s wanted by people, because it’s actually solving a problem?
One other lesson: Don’t blame the people who aren’t buying in!
Another lesson from the webinar, as stated by Greg (the doctor): Doctors are people too!
I added the somewhat obvious truth that managers are people too!
When physicians (or managers) aren’t buying in (or are “resisting change”), the causes are pretty similar.
Here is the recording… we got good feedback from attendees, so we hope you enjoy it and find it useful.
You can also listen to it as a podcast or see the slides by clicking here to visit the KaiNexus website.
Here is a blog post that summarizes the webinar.
Thanks for checking it out!
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.