Let’s Play Match Game ’15 – Suggestion Box Edition

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YouTube: Match Game Productions

I guess this counts as a “Flashback Friday,” as I was reminded of an old game show that I loved as a kid: Match Game. I was too young to fully appreciate the show, I guess, but I remember it fondly and love watching old reruns (you can find episodes on YouTube).

Last week, I read this article: “A happy workforce is a productive one.”

You’ll certainly get no argument from me on that!

Well, I think “engagement” is more important than happiness, as happiness might possibly be superficial. But I’ve long said that an engaged workforce is the key to success in an organization.

I thought the article got off track when the author brought up suggestion boxes. Oh no. Suggestion boxes never work.

So I took a line from the article and posed it as a Match Game type question on Twitter:

A number of Twitter followers played along and submitted their answers for the blank.

As you’re thinking of an answer that might match the answers from our panelists, this Match Game “thinking music” might be helpful.

 

The responses from our Twitter panel (view them on Twitter by clicking here):

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Hear Mark read this post (subscribe to the podcast series):

 

So we had:

  • Cynical
  • Dreadful
  • Waste of time
  • Disingenuous
  • Meager
  • Ineffective
  • Patronizing
  • Demoralizing

Those are all good answers. What was your answer? Leave a comment below, even if it’s a single word, ala Match Game.

What’s the alternative to suggestion boxes? An effective “Kaizen” program engages people in a far more constructive way.

Here’s the full quote from the article:

“Alongside employee surveys, adding a suggestion box monitored on a monthly basis is a great way for employees to share their opinions throughout the working week. Another benefit of a suggestion box is that the responses will reflect current issues and changes within the workplace. Obviously, you may receive the odd vague idea on how to improve the working environment, such as more vending machine options, but the mere presence of the suggestion box demonstrates to employees that you value and respect them.”

...adding a suggestion box monitored on a monthly basis is a _______ way for employees to share… Click To Tweet

So what are the problems in what’s proposed?

1) A box, by its nature, hides ideas from others instead of encouraging collaboration and discussion. Kaizen methods are much more visual and transparent (using boards or even software).

2) If the box is monitored MONTHLY, that’s way too slow. Good ideas shouldn’t sit and rot for a month. People get discouraged when they don’t get quick feedback. In a Kaizen process, leaders and the team will discuss ideas each day, with far less lag time.

3) Suggestion boxes do tend to attract random ideas, such as vending machine food requests, instead of thinking about process improvement. Kaizen leaders engage with employees to talk about how to make things better for customers or how to achieve our business goals.

4) The presence of the suggestion box usually does NOT demonstrate to employees that they are valued and respected. An effective Kaizen system can do that much better.

Down with suggestion boxes. Long live continuous improvement!


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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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