web analytics
KaiNexus logoPodcasts are sponsored by KaiNexus and their continuous improvement software platform

Podcast #200 – Paul Spiegelman, “Patients Come Second”

MP3 File (run time 30:35)

paul 233x300 Podcast #200   Paul Spiegelman, Patients Come Second leanMy guest for episode 200 is Paul Spiegelman, author of the book Patients Come Second: Leading Change by Changing the Way You Lead. Today, we’re talking about his book and its provocative title – what do you mean patients don’t come first? What about this trend for “patient-centered care” (and why wasn’t it patient-centered to begin with?).  Podcast #200   Paul Spiegelman, Patients Come Second lean

In the podcast, Paul talks about:

  • The book’s title and how it was meant to be provocative
  • Why focusing on engaged employees leads to better patient care and more success for the organization
  • How do we create engagement?
  • Why is it important to connect things to purpose and values?
  • Why is being vulnerable important and why is that the sign of a strong leader?
  • And more….

For a link to this episode, refer people to  www.leanblog.org/200.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.  You can also listen via Stitcher.

About Paul:

Paul Spiegelman is Chief Culture Officer of Stericycle, a NASDAQ listed global services organization with 13,000 employees and is the Founder of BerylHealth and The Beryl Institute. Paul also co-founded the Inc. Small Giants Community, an organization that brings together leaders who are focused on values-based business principles.

As the former CEO of BerylHealth, Paul led a unique, people-centric culture for a company that won nine “best place to work” awards, including the #2 Best Medium Sized Company to Work for in America. Paul was honored with the Ernst & Young 2010 Entrepreneur of the Year award.

Paul is a sought-after speaker and author on leadership, employee engagement, entrepreneurship, corporate culture, and customer relationships. He makes frequent radio and TV appearances and writes columns on culture for Inc. Magazine and the Dallas Business Journal.  He’s written several books on employee engagement and is the New York Times best-selling author of Patients Come Second: Leading Change by Changing the Way you Lead.

Paul practiced law for two years prior to founding BerylHealth. He holds a bachelor’s degree in history from UCLA and a law degree from Southwestern University.

Here is a video with Paul and Britt:

You might be interested in an eBook with transcripts from some of my favorite podcasts:

If you have feedback on the podcast, or any questions for me or my guests, you can email me at [email protected] or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


mark graban lean blog Podcast #200   Paul Spiegelman, Patients Come Second leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus.

book mark graban Podcast #200   Paul Spiegelman, Patients Come Second lean mark graban consulting Podcast #200   Paul Spiegelman, Patients Come Second lean

pixel Podcast #200   Paul Spiegelman, Patients Come Second lean
Please consider leaving a comment or sharing this post via social media.
Posted in: Blog, Podcast
Tags: , , ,

2 Comments on "Podcast #200 – Paul Spiegelman, “Patients Come Second”"

Trackback | Comments RSS Feed

  1. Andy Wagner says:

    I’m fairly certain I’ve listened to every podcast you’ve ever done. In the early days, I listened by downloading them onto my GPS because I didn’t have iTunes or a smart phone.

    There was one… just one, that I distinctly remember… wasn’t very good! ;-)

    Keep up the great work and the great contribution to spreading the continuous improvement message!

  2. Rob Worth
    Twitter:
    says:

    Mark,

    Well done indeed for getting to 200 episodes. I think I discovered the podcast about the 35th episode. Then I went back and listened to them all from the beginning and have heard everyone since.

    Keep up the good work spreading the message and I look forward to episode 2000.

    Rob

Post a Comment

CommentLuv badge