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By February 25, 2014 4 Comments Read More →

Jumping to Solutions

We’ve all seen it. We’ve probably all done it.

What’s that?

Jumping to solutions.

I hope this illustration I created gives you a bit of pause… not just to laugh at others, but to reflect on this personally.

jumping to solutions 0 540x360 Jumping to Solutions lean

It’s hard to not jump to solutions. But, you get better at recognizing it when it’s happening and you can stop yourself before saying or doing the wrong thing.

It’s the same as with blaming people. It’s hard to stop, but it’s easier to be aware of… and to control it.

These are harder habits to break for executives who have been in the workforce the longest, generally speaking.

The habits (jump to conclusions, be decisive, have all the answers, get things done) are hard to break. People got promoted and made more money because of those old habits.

Now, they’re trying to change those habits and convince others to change? And they have to also convince their employees they are changing themselves?

We should be empathetic toward our senior leaders… especially if they want to change… if they are trying.

We don’t need to have patience with those who aren’t trying to change, perhaps.

Hat tip to a slightly different cartoon version of this that was in an LEI training class (author unknown). Buy a print of this image or a mug.


mark graban lean blog Jumping to Solutions leanAbout LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus.

book mark graban Jumping to Solutions lean mark graban consulting Jumping to Solutions lean

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4 Comments on "Jumping to Solutions"

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  1. Great reminder! At a recent senior leadership worksession to define and clarify scope for our next few firm wide improvement initiatives, I used a buzzer from the Taboo game each time a participant offered a solution. We were there to identify problems first. After about an hour the team was ‘buzzing’ each other and significantly more aware of their comments. It was simple, fun and successful.

  2. Dan Collins says:

    Thanks Mark, I am using this with our quality teams this week!

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