This video was uploaded to YouTube in the middle of 2012, but I just got tipped off to it. It’s an 11-minute video from Nemours, a children’s health care system.
Watching this video that provides an overview of their improvement approach might be a nice way to end the week (unfortunately, it was removed from YouTube… but might reappear).
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the Chief Improvement Officer for the technology company KaiNexus.