Excellent Continuous Improvement Video from Nemours Health System


This video was uploaded to YouTube in the middle of 2012, but I just got tipped off to it. It's an 11-minute video from Nemours, a children's health care system.

Watching this video that provides an overview of their improvement approach might be a nice way to end the week (unfortunately, it was removed from YouTube… but might reappear).

What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn.

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  1. Mike Stoecklein says

    Thanks for sharing Mark, you might want to check out this link for another great video: http://www.youtube.com/watch?v=iY8XkHSYlDU

    … and, you might want to go to this link where I talk about one of your favorite topics: http://gembawalkabout.tumblr.com/post/50151102161/t-minus-25-days-until-the-lean-healthcare


    1. Mark Graban says

      Thanks, Mike, for the video and the suggestion box story.

      Classic suggestion box dysfunctions. That’s one reason I’m part of the team at KaiNexus. The “suggestion box” is carried around with everybody in their iPhone (or the nearest web browser… or even by sending a quick email). Our technology makes it easier to capture ideas so they aren’t forgotten.

      It still requires leaders to be involved and for people to take action. Collecting ideas isn’t enough, of course… our software helps connect everyone to make improvement happen and make improvement easier.

  2. Anton van Lankveld says

    Hi Mark,

    Thank your for sharing the link to the Nemours video. I am curious to watch the video, but apparently the link is not working (anymore). Can you help? (I did find their YouTube channel and found several video’s. However, I am not sure whether I found the video you posted).

    Thanks and see you at the Lean Healthcare Summit in Orlando.

    Best regards, Anton

    1. Mark Graban says

      Hi Anton – I’m not sure why the video was removed from YouTube.

      Looking forward to seeing you at the Summit…


  3. Mike Stoecklein says

    I will ask the Nemours staff about this and will have an answer this week @ the Summit

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