Free Webinar on Tuesday, August 21, 2 pm ET
I will be giving a free webinar titled:
If you can’t attend live, it will be recorded and available afterward.
I’ll talk about the differences between the traditional suggestion box system (which is generally very ineffective) and a modern “kaizen” approach to continuous improvement.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.