MP3 File (run time 24:06)
Joining me for episode #151 is my friend Karen Martin, talking about her newly-released book The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence. Karen is the founder of Karen Martin & Associates and she is previously the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments.
FastCompany.com has an excerpt from The Outstanding Organization here.
For a link to this episode, refer people to www.leanblog.org/151/.
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About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.