Podcast #151 – Karen Martin, “The Outstanding Organization”

MP3 File  (run time 24:06)

Joining me for episode #151 is my friend Karen Martin, talking about her newly-released book The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence. Karen is the founder of Karen Martin & Associates and she is previously the co-author of  The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments.

FastCompany.com has an excerpt from The Outstanding Organization here.

For a link to this episode, refer people to  www.leanblog.org/151/.

For earlier episodes, visit the  main Podcast page, which includes information on how to  subscribe via RSS  or  via Apple iTunes.

You can use the player (use the VCR-type controls) at the top of the post to listen to a streaming version of the podcast (or click here for the streaming audio and RSS subscription). The streaming link is faster for one-time listening (hardly any delay to start listening). Or you can use the download link to put it on your iPod or other MP3 player.

A new way to listen to free streaming episodes of the podcast:  Download the free Stitcher app and use promo code LEANBLOG for a chance to win $100.

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If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 776-LEAN (817-776-5326) or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to be notified about posts via email. Learn more about Mark Graban’s speaking, writing, and consulting.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.


  1. Mark Welch says

    I really liked this podcast. Karen gave some great examples to drive home key points – her work with the Blue Angels being the most meaningful to me; i.e., how the pilots would, directly after a show, analyze, reflect, learn, and apply that learning to improve their next one. We in healthcare have no less at stake, so why do we push that off?

    I also liked how she was not a fan of benchmarking (industrial tourism), but said that if benchmarking is done to approach it with a curiosity vs. duplication mindset. Although I’ve heard this general idea before, the way she put it made it even more meaningful.

    Best of success to you with “The Outstanding Organization,” Karen.

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