I was recently at a conference and the microphone struck me… it looks an awful lot like our KaiNexus logo (or I see our logo too much and my eyes are playing tricks on me).
I mentioned this to our co-founder and CEO, Greg Jacobson (listen to our podcast), and said, without pause:
“That’s because KaiNexus gives people a voice” in the workplace. Brilliantly said!
Generally speaking, healthcare organizations don’t listen enough to their front-line staff. Effective Kaizen or suggestion systems… or even well-run Magnet unit-based councils can get people involved in improvement in ways we haven’t seen enough of.
Every patient deserves the best care and every employee deserves a great workplace, where they have a voice – they are listened to and are allowed to participate in improvement. Or, managers act as “servant leaders” to help them when staff can’t do it alone…
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.