Dr. W. Edwards Deming famously said that managers can’t hope to motivate employees, as they can only hope to not demotivate them. I wrote about this in my post “If management stopped demotivating their employees…” Deming had a chart that showed how an employee’s intrinsic motivation would only go down over time, due to poor management and systemic dysfunctions.
This screen grab from a Baltimore Orioles game broadcast shows infielder Robert Andino and the apparent effect of playing for a really bad baseball team. As the Washington Post put it, “Robert Andino seems sad to be playing for the Orioles.”
Are our organizations and leadership styles doing this to nurses, pharmacists, and other hospital staff members over time?
Quoting Deming’s chart:
One is born with intrinsic motivation, self-esteem, dignity, cooperation, curiosity, joy in learning. These attributes are high at the beginning of life, but are gradually crushed by the forces of destruction.”
Or the Baltimore Orioles.
hat tip: The Last Angry Fan
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as the new Executive Guide to Healthcare Kaizen. Mark is also the VP of Innovation and Improvement Services for KaiNexus.