Dr. W. Edwards Deming famously said that managers can’t hope to motivate employees, as they can only hope to not demotivate them. I wrote about this in my post “If management stopped demotivating their employees…” Deming had a chart that showed how an employee’s intrinsic motivation would only go down over time, due to poor management and systemic dysfunctions.
This screen grab from a Baltimore Orioles game broadcast shows infielder Robert Andino and the apparent effect of playing for a really bad baseball team. As the Washington Post put it, “Robert Andino seems sad to be playing for the Orioles.”
Are our organizations and leadership styles doing this to nurses, pharmacists, and other hospital staff members over time?
Quoting Deming’s chart:
One is born with intrinsic motivation, self-esteem, dignity, cooperation, curiosity, joy in learning. These attributes are high at the beginning of life, but are gradually crushed by the forces of destruction.”
Or the Baltimore Orioles.
hat tip: The Last Angry Fan
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Coming Soon – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can pre-order today, with shipping expected by June.