Collected Employee Engagement & Satisfaction Improvement Statistics – Lean Healthcare

I’m going to use this blog post / page to collect published statistics about the impact the Lean management philosophy has had on healthcare quality and patient safety. I have a similar page on quality and patient safety statistics here.

If you have stats to submit, email me or comment on the post.

Source:  Cath Lab Work Flow Redesign New Horizons Using Lean Tools

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Organization: Memorial Health System (CO)

  • In the category of Work Environment, which assesses staff responses to factors such as involvement in change processes, ability to work together as a team and interdepartmental teamwork, employee responses improved by more than 18% from 2004 to 2005.
  • Employees win as a result of the elimination of wasteful work, resulting in a less-stressful work experience and improved productivity.


Source: The Health Report: November 7, 2010 (Hospital Newsletter)

Organization:  St. Boniface Hospital (Manitoba)

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  • The success of LEAN transformation is being confirmed by patient satisfaction survey results. Dr. Tetreault says the latest numbers are at an all-time high, with 90 per cent of patients reporting very good or excellent care. Another affirming survey is the employee engagement scores. In the clinical and surgical departments, both of which have seen LEAN transformations, numbers are up 15 per cent.

Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to be notified about posts via email. Learn more about Mark Graban’s speaking, writing, and consulting.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.


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