I’ve had the chance recently to re-watch some of The Deming Library DVDs, thanks to my friends at CC-M Productions (found at www.managementwisdom.com). I’m watching some of the videos for the first time.
It’s always a joy for me to watch these videos, produced in the 1990s featuring interviews with Dr. W. Edwards Deming and clips of his seminars.
In one video, there was a point that I don’t recall from previous viewings. Dr. Deming was talking with Dr. Russell Ackoff about redesigning systems.
I’m paraphrasing, but Deming and Ackoff were talking about how if one is to try to change a system, how can you know what changes to make if you can’t describe how you would completely re-design the system from scratch, given the chance?
Ackoff and Deming talked about a scenario where your factory or organization (or we could say a hospital) were destroyed tomorrow. How would you re-build it? How would you design it given no current state constraints or limitations? That should be your vision for any tweaking or re-design that you’re doing on the existing system. Do you understand your system well enough to be able to articulate that vision?
I found that to be a very provocative and interesting idea. There’s some element of that idea in the further lineage of Lean thinking — one concept that’s familiar is the idea of the Future State Value Stream Map. This gives us vision for how the system “should” work if we were to redesign it (especially an “Ideal Future State” map, as opposed to a “Practical Future State.”).
Kaizen (continuous improvement) is an important concept, but we should often think about radical redesign (the word “kaikaku” in Japanese). Sometimes a number of small tweaks isn’t sufficient for the level of redesign that’s needed.
So this is somewhat grim, but imagine your workplace if it were destroyed tomorrow (nobody is hurt in the process). Do you have a clear vision of how you would rebuild it to be better?
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.