This episode is a discussion with Joan Wellman, of the consulting firm Joan Wellman & Associates. Joan is a real pioneer in the lean healthcare arena, having started her initial work with a hospital in 1995 — I haven’t found anybody who started this work earlier. We first met in Seattle a few months back and I’m thrilled to bring you this discussion about the early days of lean healthcare and her thoughts on the potential for the future.
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About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.