John’s book Mistake-Proofing the Design of Healthcare Processes was published by the Agency for Healthcare Research and Quality as a government document that is distributed free to the public and can be downloaded here. In 2004, John received the Shingo Prize for his paper, “The Human Side of Mistake-Proofing,” with Douglas Stewart.
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Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.