Summary: Remaking American Medicine

Andrew Castle, a lean healthcare consultant in the UK, generously offered up this summary of the 4-part PBS documentary series. It’s a long summary, so I’ll just post the start of it here.

Direct pdf file download

Buy the series at Amazon.com

“Are medical errors made within the NHS? Do we have prescribing errors? Do people suffer pain unnecessarily? Are people admitted unnecessarily? Do we lack good communication across multiple providers in primary, secondary and tertiary care? Do we fail to involve patients and their families in their treatment plans?

If the answer to one or more of these questions is yes then I suggest that watching the series Remaking American Medicine is worth taking some time for.

Andrew previously offered up a summary of “plant tours” at a Toyota forktruck facility and Northwestern Memorial Hospital, in Chicago.


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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