Russia: Not the Right Root Cause
I hope nobody finds this to be too insensitive of an example… it's obviously not good what happened to these toddlers. But, I think it's instructive as an example of non root cause problem solving.
Russian prosecutors said on Friday they were investigating reports medical workers in a hospital near Moscow tied children to beds to avoid having to look after them.
Major Russian television channels ran amateur video footage this week showing toddlers tied up.
Tying the children up was not the “root cause” solution to the staff being overworked/understaffed. We could have a long discussion about “why” this happened. One thing I've been trying to be better at is thinking “why” and not blaming. As much as I preach about it, I'm not always 100% good about that myself.
Why would employees tie the children up? Because they're bad people? Probably not. Are the employees overworked because management isn't staffing enough employees? Is management being held to some unattainable financial goals, preventing them from having the right staff?
Lots of “whys” get you to something different than simply blaming an individual. But that brings up an interesting question: at what point is personal responsibility the key and when can you blame the system? Do we have responsibility as individuals to say “no, system, this isn't acceptable?” If that means having to quit your job, that isn't something most of us can do.