By February 20, 2006 2 Comments Read More →

What Are We Searching For?

No, this isn’t a 5S discussion. Every once in a while, I peek at the blog servers stats to see what people search for (on Google, for example) before getting here to the blog. This is just a sample that covers the past week or so.

#1 term: “lean manufacturing”, that makes sense. “lean manufacturing blogs” is right up there too.

We’re searching for lean people, in order: Steven Spear, Jim Womack, Norm Bodek, David Meier, Taiichi Ohno, and Tom LaSorda.

We’re searching for “lean stuff”: lean posters, lean articles, lean TV, lean examples, lean software, lean manufacturing benchmarks, and a list of companies that use lean.

Someone was searching for a “free kanban formula.” I hope they found it without paying (although many good lean books, with that formula, are worth paying for). Two people were also looking for “free kaizen training slides.” Part of me wants to say you get what you pay for :-)

I’m happy to see a number of people searching for “respect for people and lean”…. hopefully because they want to instill that, not because they’re complaining about not having it where they work.

People are still searching for “12,000 paid not to work” as they were searching heavily for two weeks ago.

A more profound question was asked, “Is human error accepted in 5 Why’s?” This question is directed at the lean problem solving methodology of asking “why” 5 times to help get to a root cause problem. Human error, or making a mistake, is likely a cause of many mistakes, but it’s not usually the answer to the 5th why nor is it usually the root cause. We might ask why the human error was not prevented, which would drive us to a root cause and a solution. I was taught that the “respect for humanity” piece of the Toyota Production System included the idea that people make mistakes, even the best of us. It’s for this reason that error proofing (or “Poka Yoke”) and Jidoka are such core lean concepts.

Someone also searched for “Ford’s future.” Who knows?!?! :-)

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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2 Comments on "What Are We Searching For?"

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  1. David Meier says:

    Hi Mark,
    I get the response of “human error” all the time when problem solving. It is similar to an example I shared in the Toyota Way Fieldbook when the “why” ends with a “conclusion” that is not correctable. People will say, “Oh, it’s human error. That is to be expected! What can you do about that?” (Meaning why bother trying when you know that people are going to make mistakes anyway.) If the answer is changed a little- “Why does the error occur? Answer- becaues it can!” So then we can ask “How could it be possible to prevent the error?”

    The trick is to answer the question in a way that leads to something you DO have control over.

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