Tag: Respect for People
Dr. Don Berwick on Respect and Change at the Front Lines...
Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick's 1989 article in the New England Journal of Medicine titled “Continuous Improvement as an Ideal in Health Care.” The full text is only available to subscribers.
As I posted on LinkedIn, another aspect of this article caught my eye when I was reviewing it the other day in advance of my talk at the Studer Group "What's Right in Healthcare" conference next week.
Is Calling People “Concrete Heads” the Most Effective Lean Change Strategy?
When did the term "concrete head" start getting thrown around in Lean circles? Do people still use this label today? Is it helpful? Should we agree that the term is disrespectful and counter productive?
Lean People Don’t Say Things Like “Idiot Proofing”
I've long been skeptical of so-called "Lean Sigma" or "Lean Six Sigma." And not because I'm against Six Sigma statistical methods, which are valid...
Gene Wilder, #Lean, and #LeanStartup Thoughts on Wasting Time and Lives
The famed actor and comedian Gene Wilder passed away this week at age 83.
I think of him primarily as an actor from the classic...
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?
A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as...
What Happens to Leaders Who Don’t Listen?
There's a lot of silly stuff that people post that appears on the LinkedIn main page when I log in, between narcissistic selfies and...
This Doctor is Upset About Something, But It Doesn’t Really Sound...
Now, there’s a story written by an emergency medicine physician, Dr. Brad Cotton, that appears in a publication called “Emergency Medicine News” — FIRST PERSON: ‘We Fired Our Hospital’...
If Your Hospital Wants to “Implement Lean,” You Need to Learn...
I've written before about the subject of hospitals "flexing" nurses and employees. I've criticized flexing (or the practice of sending employees home early because patient census is low) and I've pointed out that it's not keeping with "Lean" principles to "save money" by sending people home early.
The Biggest “Bang for Your Lean Buck?” Respecting Your People
Mark's note: Today's post is a guest contribution from Paul Critchley. Check out his previous posts here.
As a long time Lean practitioner (and now...
Guest Post: Is Your Organization Practicing “Unlean Lean”?
Mark's note: Today's post is something that Drew Locher originally published in his email newsletter (sign up here), but he's allowing me to post it...
The Main Lesson That Businesses (and Hospitals) Can Learn From This...
If you follow the auto industry, you might have seen headlines this week about how Toyota is being forced to shut down production in...
So-Called “Just in Time” Retail Staff Scheduling is not Lean At...
Stories like this have been in the news before, but this was circulating the past few days: "Why erratic schedules are one of the...
