Tag: Kaizen

by Dan MarkovitzBest Buy is generally not talked about as an exemplar of lean. (It's best known for its Results Only Work Environment; read...

Dear Todd: My wife and I are both big fans of your The Olives Table cookbook, your television shows, and your Olives restaurant in Las...

Below is a Toyota expression that I love... and this is a statement that could apply in any type of organization, don't you think?...

Browse Posters - George Marshall Foundation I love old WWII Posters, particularly the production posters aimed at helping the war effort. As much as Dr....

I'm getting some really interesting and constructive comments in my reader survey. Keep it coming. I'll reflect, summarize, and respond to it here on...

Here is part 3 of the results from my online survey about Kaizen Events in healthcare. You can find Part 1 and Part 2...

Following up on Part 1 of the survey results, we'll now explore some of the results and lessons learned from event-driven Lean activities in...

Last month, I conducted a non-scientific online survey about the use of event-style Kaizen methodologies in healthcare. There were 41 responses, gathered from...

Making lean thinking work in the NHS Here's an article about a British hospital. I've seen the CEO, David Fillingham, speak about Lean and it...

Last year, I conducted a survey in advance of my book, Lean Hospitals. I've been a bit lax about sharing some of the results...

Making the Most Of Customer Complaints - WSJ.com: Here's a good article from the WSJ about customer focus and quality improvement: "All too often, companies have...

I'm giving a talk this morning at the "Lab Quality Confab," an event for hospital laboratory leaders. The title of my presentation is "Engaging...