Tag: Kaizen

Hospitals are full of workarounds and fire fighting, it's a pretty common problem. That's one reason cost is so high and quality is often...

Last week, I gave the keynote talk at a hospital's twice-yearly lean conference for leaders and staff. As part of the seasonal decorations around...

I had an amazing conversation on Saturday with Paul Akers (pictured at left), the founder and president of FastCap, a company in Washington, a...

I don't often do a "cranky blog post" but Ive got a head cold (as I write this on 9/30) and I've gotten sucked...

One of the books that's had the biggest impact on my work is Donald Wheeler's Understanding Variation: The Key to Managing Chaos. It's the...

When I read John Seddon's book Freedom from Command & Control: Rethinking Management for Lean Service, I was a fan. I thought, "Here is...

Again, I'm very happy to host the Carnival for  John Hunter and his  Curious Cat blog. My job here is to share some noteworthy...

As a regular Starbucks customer (especially so when I lived in Boston, a few stories directly above a Starbucks store), I try to follow...

Dr. W. Edwards Deming always said we need to drive out fear from organizations, as point 8 of the 14 Points said: "Drive out fear,...

Props to KCOE for the spot-on parody video of Bruce Hamilton's legendary "Toast KAIZEN": Introduction to Lean Principles DVD. Even if you just watch...

It's nice to see examples of Lean Healthcare success in the news, this time on the front page of the Denver Post -- "Denver...

Hat tip to Helen Z. for finding this full-page print ad in the New York Times. The full ad appears below in this post,...