OMG, Who Are The Lazy Eleven Percent?
“The vast majority of manufacturers (89 percent) plan to undertake process improvements during the next 12 months, according to the Material Handling Industry of America.”
I think the point was to be impressed about the 89 percent, but I was shocked by the 11% who apparently don't plan to improve in the upcoming year.
Now, the 11% who said “no” might mean that they don't have a formal improvement methodology, such as Lean and/or Six Sigma, or others.
But it really sounds like 11% don't think they need to improve. Shocking. Inexcusable (if you're an employee or a shareholder).
I wonder what that number would be in a survey of hospitals, not just manufacturers.
Either way, you'd think if you were asked in a survey, you'd just say “YES! Of course we plan to improve.” How hard is it to say “yes”? It makes me think of the annual ACHE survey of hospital CEOs where only about 33% say patient safety and quality is a “top priority” (when they could choose more than one answer). I'm surprised they don't at least SAY it matters. I guess it goes to show it's not on their radar (it's been delegated?).
What's your reaction to a number like that? What are your organization's plans for process improvement, generally speaking, in the next 12 months? Is there growing enthusiasm for formal process improvement methodologies – if so, which one(s) – or is enthusiasm and commitment waning? Either way, why do you think that is?
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