Tag: Healthcare

I was invited to give a talk at a gathering of improvement teams and Kaizen Promotion Offices within the NHS in England. It wasn't...

Back in 2012, I blogged twice about aspects of Dr. Donald M. Berwick's 1989 article in the New England Journal of Medicine titled “Continuous Improvement as an Ideal in Health Care.” The full text is only available to subscribers. As I posted on LinkedIn, another aspect of this article caught my eye when I was reviewing it the other day in advance of my talk at the Studer Group "What's Right in Healthcare" conference next week. 

One thing I like about Facebook is the way it reminds you about things that happened on this date in previous years. Facebook is...

My guest today for episode #284 of the podcast is Dr. Margaret (Margie) Balfour, the lead author of an article, published in the The Joint...

It's been just over six years since I joined the team at KaiNexus, serving in various capacities over that time. As I like to say, even though I don't work full time with the company, I have a full commitment to the company, the team, and their approach. The company has grown by leaps and bounds, adding customers not just in healthcare, but in other industries. You can read more about our aggregate customer results here. Recently, our customers just crossed the threshold of a combined one million hours of labor time saved, in addition to over $250 million in financial impact... in addition to quality, safety, customer and employee satisfaction improvements. Back in 2011, I interviewed the CEO and co-founder of KaiNexus, Dr. Greg Jacobson:

A few of you sent me this sad article from the Wall St. Journal:  "'People Are Dying Here': Federal Hospitals Fail Tribes."  I feel like I've some variation of this article and exposé many times over. Sometimes, it's some form of government medicine (active duty military medicine, the VA, or another country) or it's a similar sad story from the private healthcare sector (be it non-profit or for-profit).

When I first shifted into healthcare in 2005, many people recommended the book Hardwiring Excellence by Quint Studer. I read it and posted a few thoughts...

Mark's Note: Today's guest post was written in partnership with the Society for Health Systems, an organization I highly recommend to those who work...

Last month, I saw this article from the publication Hospitals & Health Networks (H&HN), where they summarized a speech given by the legendary Dr....

If you're in Iowa or one of the nearby states, you might be interested in this event being held by the Iowa Lean Consortium:...

Another in the series of "do words matter?" posts... do phrases like "Lean Transformation" resonate as much as "Business Transformation?"

In this post, I write about a phrase that I heard many times when visiting Franciscan St. Francis Health in Indianapolis. How can this phrase help us challenge ourselves and to find positive solutions instead of barriers and obstacles?