Tag: Healthcare
Podcast #352 — Dr. Fred Southwick, Teaching Quality, Patient Safety &...
Joining me for Episode #352 of the podcast is Frederick Southwick, M.D. He is a Professor of Medicine and is also Director of Patient...
A Continuing Culture of Continuous Improvement at UMass Memorial Health
I was really happy to see this recent blog post from my friend Dr. Eric Dickson, the CEO of UMass Memorial Health System:
More than...
Operational Excellence Mixtape: November 8, 2019
Healthcare - Creating Value for Patients
"Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an...
A Fantastic Video About Toyota Helping a Hospital in Brazil
When I was in Brazil recently (read more), one of the presenters at the Lean Six Sigma Conference was Bruno Kosima, pictured at left....
Operational Excellence Mixtape: October 25, 2019
Healthcare - Creating Value for Patients
If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail...
A Gemba Visit to a Hospital in Brazil: Huddles, Lean Improvement,...
When I blogged a summary of my recent Brazil trip, I said I'd write more about my visit to a hospital... so here's that...
Operational Excellence Mixtape: October 11, 2019
Healthcare - Creating Value for Patients
Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges...
Operational Excellence Mixtape: September 27, 2019
Healthcare - Creating Value for Patients
Globally, at least 5 patients die every minute due to unsafe care. For Patient Safety Week, the World Health Organization...
When Problems are Hidden in Kudos: From Celebrations to Root Cause...
I want to give credit to my friend and colleague Tony Milian for the idea that prompted this blog post. Tony and I used...
Podcast #348 — Cinnamon Dixon, Tiered Huddles at Cleveland Clinic
Our guest today for Episode 348 is Cinnamon Dixon, Director Of Continuous Improvement at Cleveland Clinic. I interviewed her for the KaiNexus Continuous Improvement...
Operational Excellence Mixtape: September 13, 2019
Healthcare - Creating Value for Patients
Canadian healthcare policy limits true innovation by clinging to outdated thinking developed in times of much slower change and...
An Example of Quick PDSA Study & Adjust on ESPN’s MNF?
Last night was the first night of Monday Night Football (MNF) on ESPN. I didn't tune in until the last five minutes of the...