Tag: Mistake-Proofing
How Kura Revolving Sushi Somewhat Mistake-Proofs Key Customer Moments
Mistake-proofing is a spectrum. Some things are "somewhat mistake-proofed" (or "error-proofed).
I love eating at Kura Revolving Sushi. It's not "the best" sushi in the...
Apple and I Made a Similar Mistake: 24 or 2024?
The other day, I was presenting at a company about "Psychological Safety as a Pre-Condition for Continuous Improvement." It was a hybrid event and...
Signs are Better Than an Email: Condo Trash Chute Edition
I often write and speak about how warning signs (or cautions) are not effective at preventing mistakes, errors, and problems. See this recent post...
Ryan McCormack’s Operational Excellence Mixtape: March 8, 2024
Thanks as always to Ryan McCormack for this... there's always so much good reading, listening, and viewing shared here by him! Subscribe to get...
Signs Are Not Mistake-Proofing: Hospital Hallways Edition
As I posted recently on LinkedIn, here are some photos and a story from years ago.
Signs are not mistake-proofing. Signs are not adequate process...
The Problem (737 MAX and Beyond) at Boeing Isn’t “Idiots.” It’s...
As we sit in seat 26A, mindlessly watching a movie, we take for granted that our cell phone (or the shirt off our back)...
Mistakes are Proof that You’re Trying? A Situational Analysis
We can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn...
Boeing: “You Get an Inspection! Everybody Gets an Inspection!” [Updated]
Update: I've written a longer piece about inspection that's now at the bottom of this post.
I'm frustrated that the official Boeing response to their...
Embracing Poka-Yoke: The Art of Mistake-Proofing, a Preview of John Grout’s...
I was excited to host and moderate this recent webinar on January 17th at 1 pm ET.
Register using the link below to view...
Mastering Mistake-Proofing: Insights from Toyota’s Poka Yoke Approach
This post is built around excerpts from the book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Read more about Toyota,...
The Plimsoll Line: Mistake Proofing the Overloading of Ships
tl;dr: In this post, Mark explores the concept of the Plimsoll Line as a form of mistake-proofing in the maritime industry. He delves into...
A Near Miss with Amazon’s Publishing Platform – Save Draft or...
My new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is still only in a draft state before final...