Tag: Mistake-Proofing

How Kura Revolving Sushi Somewhat Mistake-Proofs Key Customer Moments

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Mistake-proofing is a spectrum. Some things are "somewhat mistake-proofed" (or "error-proofed). I love eating at Kura Revolving Sushi. It's not "the best" sushi in the...

Apple and I Made a Similar Mistake: 24 or 2024?

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The other day, I was presenting at a company about "Psychological Safety as a Pre-Condition for Continuous Improvement." It was a hybrid event and...

Signs are Better Than an Email: Condo Trash Chute Edition

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I often write and speak about how warning signs (or cautions) are not effective at preventing mistakes, errors, and problems. See this recent post...

Ryan McCormack’s Operational Excellence Mixtape: March 8, 2024

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Thanks as always to Ryan McCormack for this... there's always so much good reading, listening, and viewing shared here by him! Subscribe to get...

Signs Are Not Mistake-Proofing: Hospital Hallways Edition

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As I posted recently on LinkedIn, here are some photos and a story from years ago. Signs are not mistake-proofing. Signs are not adequate process...

The Problem (737 MAX and Beyond) at Boeing Isn’t “Idiots.” It’s...

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As we sit in seat 26A, mindlessly watching a movie, we take for granted that our cell phone (or the shirt off our back)...

Mistakes are Proof that You’re Trying? A Situational Analysis

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We can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn...

Boeing: “You Get an Inspection! Everybody Gets an Inspection!” [Updated]

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Update: I've written a longer piece about inspection that's now at the bottom of this post. I'm frustrated that the official Boeing response to their...

Embracing Poka-Yoke: The Art of Mistake-Proofing, a Preview of John Grout’s...

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I was excited to host and moderate this recent webinar on January 17th at 1 pm ET. Register using the link below to view...

Mastering Mistake-Proofing: Insights from Toyota’s Poka Yoke Approach

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This post is built around excerpts from the book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Read more about Toyota,...

The Plimsoll Line: Mistake Proofing the Overloading of Ships

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tl;dr: In this post, Mark explores the concept of the Plimsoll Line as a form of mistake-proofing in the maritime industry. He delves into...

A Near Miss with Amazon’s Publishing Platform – Save Draft or...

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My new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is still only in a draft state before final...