Tag: Culture
Have Staff Really Lost Sight of the Patient Experience?
Dr. Delos ("Toby") Cosgrove, President and CEO of the famed Cleveland Clinic, wrote an article on LinkedIn recently: "Patient Experience: Time for Hospitals to...
Toyota’s Jamie Bonini on Organizational Culture
Last week at the Lean Healthcare Transformation Summit, I really enjoyed the presentation by Jamie Bonini, General Manager of the Toyota Production System Support...
Lean Thinking (Finally?) Gets to Chrysler Windsor Plant?
This article appeared back in March... March of 2013... as in this year: "Windsor Chrysler workers reduce waste to be world class." I mean,...
A Lean Guy Watches CBC’s “Rate My Hospital”
"Approximately 8 to 10% of the individuals who walk through our doors are being hurt by us," says David Musyj, CEO of Windsor Regional...
Shorter MD Intern Work Hours – Quality Has Gotten Worse (Unless...
In recent years, there's been a movement away from having first-year residents work such long grueling hours - 24 hour shifts or longer, multiple...
Stephen Parry, on His Book ‘Sense and Respond,’ How Lean Engages...
My guest for episode #170 is Stephen Parry, joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America...
Kaizen Questions… What If?
When I talk to people about the Kaizen approach to continuous improvement, with my consulting hat on or in my role with KaiNexus, I...
Lean is Patient, Lean is Kind
Today I'm linking to a guest post that I wrote for my friend Marc Rouppe van der Voort who works at St. Elisabeth Hospital...
Podcast #168 – Carolyn McCulley, “Breaking the Wall of Silence”
My guest for episode #168 is Carolyn McCulley, from CityGate Films, and she is a co-director and producer of the upcoming documentary called "Breaking...
Song Parody: You Say You Want a Kaizen Culture
With apologies to The Beatles and Dr. John Toussaint:
"Kaizen Culture" (sung to "Revolution" by The Beatles)
You say you want a kaizen culture
Well, you know
We...
Society for Health Systems Conference – Roger Gerard, ThedaCare
Saturday at the Society for Health Systems conference, included an excellent keynote address from Roger Gerard, from the ThedaCare health system, co-author with Dr....
Misinterpreting Deming: The Misuse of ‘Survival is not Mandatory’ in Lean...
One of the more popular email signature quotes that I see (at least amongst Lean practitioners) is this priceless gem from Dr. W. Edwards...
