Tag: Blame

A few weeks ago, I saw a horrific story about a retail pharmacy error in the article "Pharmacy Mistakenly Gives Pregnant Woman Abortion Pill."...

Episode #113 is a discussion with Aubrey Daniels, PhD, the founder and chairman of his firm Aubrey Daniels International. Today, we are talking about...

I really enjoyed having the chance to be in Cincinnati yesterday to participate in a Lean Healthcare workshop put on by TechSolve, a non-profit...

Episode #111 brings us some time with Professor Jeffrey Liker from the University of Michigan, the well-known author of many books in the The...

I got a question via Twitter yesterday from somebody who asked how to help production operators make the case to supervisors that their kaizen...

I received a question from a reader, a retiree from a manufacturing company who is now a volunteer for a healthcare organization. We have...

Short post today, but a simple message, I think. One of the best lessons I've learned about Lean management is about the need to...

You might remember me blogging about the Indianapolis incident where three babies died after being mistakenly  given an adult dose of heparin back in...

Yesterday, I tweeted a quote about patient safety that I've seen posted on the wall or bulletin board in many hospitals: "To err is human,...

Lean thinkers see the waste in healthcare when they are at the hospital "gemba". I think this is true whether you are a Lean...

I received an email from a reader that I'm sharing and commenting on with permission. "Dear Mark: I am a lean coordinator for a manufacturing...

I've had the pleasure to work with Dr. John Toussaint, CEO of the ThedaCare Center for Healthcare Value, over the past year.  John's...