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Applying Lean and Kaizen at Chick-fil-A with David B. Reid, P.E....

Mark Graban - July 2, 2019 3

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Great Leaders Aren’t Threatened by Their Employees’ Ideas or Feedback

Mark Graban - October 17, 2017 14

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Do you need to make it mandatory to participate in continuous...

Mark Graban - July 20, 2017 14

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Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers

Mark Graban - September 22, 2016 9

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A #Lean Guy Visits a Hospital and Medical School in Chongqing,...

Mark Graban - September 14, 2016 3

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#TBT: Posts from This Week in Lean Blog History

Mark Graban - May 12, 2016 0

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Are Millennials the Only Ones Who Need to Understand Why?

Mark Graban - September 16, 2015 10

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So-Called “Just in Time” Retail Staff Scheduling is not Lean At...

Mark Graban - August 21, 2015 8

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Why is Today “#WorldNoResourcesDay” and Why Do Words Matter?

Mark Graban - May 1, 2015 3

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Podcast #210 – Lean in Washington State Government: Darrell Damron and...

Mark Graban - October 1, 2014 2

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Unraveling the Mystery of Flow, Push, and Pull in Hospital Operations...

Mark Graban - February 24, 2014 18

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Reader Question: Determining & Meeting Hospital Department Demand

Mark Graban - February 18, 2014 4

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Mark Graban on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
I suspect they think of control charts as a "manufacturing quality" tool, the way GM did even back in 1995…
Eric Budd on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
Mark, Yes. That is my understanding as well. They used control chart many years ago and I believe still teach…
Mark Graban on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
Well said, Eric. I haven't seen evidence in my travels of Toyota using Process Behavior Charts for their metrics, though.
Eric Budd on Update on my June 17th Workshop: Improving the Way We Improve (Cincinnati)May 8, 2025
While Toyota does not use Red-Green charts for performance management, Western management seems fascinated by them. In some circles, it…
Amelia Butler on Leading Lean for Profitable Growth: CEO Bill Canady on Driving Business TransformationMay 2, 2025
Integrating daily management and the 80/20 rule into a broader leadership framework feels both practical and scalable. How can supply…

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