Last week, Anthropic accidentally leaked nearly 2,000 internal source code files for Claude Code, their AI coding tool. Within hours, the code was copied across the internet. A post sharing a link to it got 29 million views. Anthropic called…
AI tools are showing up everywhere in healthcare — for clinical decision support, operational analytics, and now for learning and coaching around improvement methodologies. If you’re a healthcare leader exploring AI, you’ve probably already been pitched a few. Most evaluation…
Karen Martin is one of those people I’ve been lucky to know and learn from for a long time. She’s been a guest on the Lean Blog Interviews Podcast five times now — which puts her in a very small…
People keep asking me a reasonable question: “Why not just use ChatGPT?” After all, ChatGPT “knows” a lot about Lean. You can ask it about value stream mapping, PDSA cycles, or the Toyota Production System and get a decent answer.…
TL;DR: A sound check, live song requests, and a naming regret — what watching Brandi Carlile perform taught me about specific problem-solving, vulnerability, and continuous improvement. My wife and I got to see the amazing Brandi Carlile perform near Chicago…
TL;DR: NUMMI proved in the 1980s what healthcare is still learning today: you can’t punish your way to safety. Real improvement comes from mutual trust, system thinking, and leaders who respond to problems with curiosity–not blame. When we talk about…
TL;DR: In 1987, GM accurately documented why NUMMI worked–and it wasn’t tools, techniques, or discipline. This internal report reveals a management system built on trust, learning, and problem-solving, and exposes how hard it is to act on insight when it…
TL;DR: Emergency slide deployments happen far too often to be dismissed as “human error.” When a mistake repeats at scale, it’s a system design problem. This Delta incident shows why leaders must design processes that anticipate human fallibility–rather than blaming…
I recently gave a virtual keynote for a global manufacturing company that’s a customer of KaiNexus. Their leaders wanted to explore how to strengthen a culture of improvement — not just by preventing mistakes, but by learning from the ones…
TL;DR: Healthcare cost pressures are real, but the cost of patient harm in healthcare is far higher. Preventable events like wrong-site surgery drive massive financial losses through litigation, regulatory action, staff burnout, and reputational damage. Investing in patient safety, psychological…
For years, trucks have been crashing into low-clearance bridges along Boston’s Storrow Drive, to the point where locals have coined the term “Storrowed.” Even the Trillium Brewing Company named a beer after it. Ironically, their own truck fell victim to…
At first glance, it might look like a group of adults playing make-believe in a large garage. But what’s happening at the Swiss Center for Design and Health (SCDH) in Nidau is far more serious–and far more Lean–than that. In…
