Launch anouncement: It’s been 20 years now since I graduated from college and started working with the Lean methodology. The first ten years of my career were focused on manufacturing. Then I had the happy detour into healthcare ten years…
tl;dr: Deming’s Red Bead Experiment shows that most performance variation in healthcare comes from the system–not individual effort. Incentives, threats, and goals don’t reduce defects; leadership must redesign the system and create psychological safety for improvement. Later next month, at…
Joining me for episode #227 are Ruthie Davis and Stephen Cook, talking about the book that they edited, Do the Right Thing: Real Life Stories of Leaders Facing Tough Choices. While this episode isn’t focused on Lean, per se, I think…
In healthcare, it’s a well-known problem that people often don’t speak up to point out risks or to report near misses. It’s an organizational culture problem… people are afraid of being blamed, punished, or retaliated against for speaking up. A…
I saw this story when it originally appeared online as part of a local public radio station in California. It was now picked up nationally by NPR and a number of you emailed me about this Lean healthcare piece about UCLA…
It’s time for another Throwback Thursday where I revisit a blog post from the past. To the left, that’s a baby Mark Graban… probably not actually thinking about Lean. I referenced this post in my recent Keith Olber-Lean parody video……
I’ve been studying and working with Lean for 20 years now and I love Lean because I’m still learning and getting better at this craft. I love seeing other people get excited about Lean when it’s new to them, when…
I’ve gone to Japan twice now with Kaizen Institute to study Lean with healthcare professionals from around the world. I first went in 2012, as a paid attendee, and I went back in 2014 as a partner and co-facilitator to…
My guests for episode #226 are Steve Hoeft and Dr. Robert (Bob) Pryor from Baylor Scott & White Health in Texas. Bob serves as President, Chief Operating Officer and Chief Medical Officer for the system and was formerly CEO of Scott &…
Here is my latest article for the LinkedIn “Influencers” series, written for a general audience that might not be as familiar with Lean: How These Credit Card Websites Illustrate Lean Mistake Proofing I hope you enjoy the article, even as…
tl;dr: In this post, Mark discusses the concept of “Model Lines” and “Model Cells” as strategies for Lean transformation. He outlines how these designated areas serve as experimental zones within an organization, allowing for the focused implementation and testing of…
In this post, I’ll present a parody video of Keith Olbermann‘s “worst persons in the sports world” videos. I don’t know how much overlap there is between people who read my blog and people who are fans of Olbermann. I’ve…
